Question 1

What is multi-agent WhatsApp software?

Accepted Answer

A platform like Comunica360 that lets several agents handle the same WhatsApp number (or several numbers) with queues, chatbot and conversation history.

Question 2

Can several agents use one WhatsApp number?

Accepted Answer

Yes. Comunica360 is built for multi-agent support: one number, several agents, transfers between teams, without lost chats.

Question 3

Does it include a WhatsApp Business chatbot?

Accepted Answer

Yes. You set Q&A or menus so customers get automatic replies while your team handles complex cases.

Question 4

How much does multi-agent WhatsApp software cost?

Accepted Answer

Comunica360 plans start at US$ 14/month (360 Start) up to US$ 51 (360 Full), with bot, unlimited messages, panel, API and mobile app.

Question 5

What are connections?

Accepted Answer

Each plan defines how many WhatsApp accounts (or other channels) can be active at once.

Question 6

Is there a daily message limit?

Accepted Answer

We do not impose a platform message cap. You must follow each channel’s rules (WhatsApp, Meta, etc.).

Question 7

Can my WhatsApp number be banned?

Accepted Answer

Compliant, receptive use does not mean a ban by itself. Risk rises with spam or unauthorized outreach.

Question 8

Do you serve companies outside Peru?

Accepted Answer

Yes. Comunica360 is cloud-based. Commercial support is available on WhatsApp at +51 991 645 348.

Question 9

Is there a lock-in or hidden fees?

Accepted Answer

No. You pay your plan fee. Cancellation and the 7-day (168-hour from activation) guarantee are detailed in the cancellation policy. Extra services are non-refundable.

Resources on multi-agent and omnichannel support

Bandeja compartida WhatsApp: Guía para equipos de ventas